Curiously, HDS is the only big 3 vendors not listed, mainly because I’ve NEVER been able to get hold of their sales force.

Perhaps it’s because I’ve lately been concentrating on the public sector, where HDS had not been paying too much attention. Whenever I tried to call the fed sales number on the HDS site, it either goes directly to a voicemail box or answered by some receptionist who redirects me to a voicemail box. Either case, I’ve never gotten call-backs.

Initially I just had some unlucky time reaching HDS sales, but after talking to a few storage pros in the sector, I realized the mutual concerns about HDS’s responsiveness on both sales and tech support (post-sales) for the public sector.

HDS.. please wake up! EMC had already stolen your market dominance. Seeing IBM is completely losing the battle on the high end monolith storage devices, and that not many tier-1 buyer taking NetApp’s pseudo high-end FAS6080 seriously, I’m afraid if this trend continues, I can only recommend EMC SYMMs to my customers with Tier-1 needs.
I’ve heard so much about HDS’ innovation and technology (not to mention the user friendliness of their boxens, compared to the SYMMs) and I really hate to see the aforementioned scenario from happening.